1. Who We Are
Biibisoft is the data controller for personal data processed through our website and services. Our registered business details are maintained in the Republic of Ghana.
Privacy and Data Protection
Privacy Policy
Effective Date: 1st March 2022
Last Updated: 20 December 2025
This Privacy Policy describes how Biibisoft collects, uses, stores, and protects personal data in connection with our website, products, and service delivery.
2. Legal Framework and Scope
This policy is prepared with regard to Ghana's Data Protection Act, 2012 (Act 843) and applies to personal data collected through inquiries, service delivery, product usage, and related communications.
3. Categories of Personal Data We Collect
We may collect identity data (for example, name), contact data (for example, email and phone), business information, communication content, technical data (device/browser/IP), and service usage data required to deliver and improve our products and services.
4. Purposes and Lawful Basis for Processing
We process personal data to respond to inquiries, provide requested services, manage client relationships, secure our systems, comply with legal obligations, and improve product quality. Processing is based on consent, contractual necessity, legitimate interests, and legal compliance as applicable.
5. How We Collect Data
Data is collected directly from you through forms, emails, consultations, and project onboarding, and indirectly through website analytics, security tools, and service integrations.
6. Data Sharing and Third-Party Processors
We may share personal data with trusted vendors and processors that support hosting, analytics, communications, or project delivery under confidentiality and data protection obligations. We do not sell personal data.
7. Cross-Border Transfers
Where personal data is transferred outside Ghana, we apply safeguards such as contractual protections, vendor due diligence, and transfer controls appropriate to the sensitivity of the data and legal requirements.
8. Data Retention
We retain personal data only for as long as necessary for business, contractual, legal, and regulatory purposes.
9. Information Security
We apply organizational and technical security controls designed to prevent unauthorized access, disclosure, alteration, and loss, including role-based access, secure transmission, and operational monitoring.
10. Your Rights
Subject to applicable law, you may request access to your data, correction of inaccurate data, withdrawal of consent where consent applies, and other rights recognized under Act 843. You may also raise a complaint with the Data Protection Commission of Ghana.
11. Cookies and Similar Technologies
We may use cookies and similar technologies for core website functionality, performance measurement, and user experience improvements.
12. Children and Sensitive Data
Our services are not intentionally directed to children without appropriate safeguards and legal basis. We avoid collecting sensitive personal data unless necessary and supported by lawful grounds.
13. Policy Updates
We may update this policy from time to time to reflect legal, technical, or operational changes. Material updates will be posted on this page with a revised effective date.
14. Contact Us
For privacy-related requests, corrections, or complaints, contact:
Biibisoft Privacy Office
Email: message@biibisoft.com
Phone: +2332052221387
Address: Greater Accra Region, Ghana